fitbit aria 2 won't connect to wifi  

@Hate It's great to see you in our Fitbit Community! I did it and it worked. Try again in a few minutes ‘ .... @ChrisWindy @Cookie__Monster Thank you for joining us in this thread! Only the Fitbit Aria takes an hour EVERY time. So having difficulties connecting my new Aria 2 to Wifi. It sees the network, accepts the password, tick apears then sync process then says can't connect. I got a replacement scales and cannot get it through WiFi setup. Answered! This is totally unacceptable. The absolutely, positively easiest way to set up an Aria, old or new, is to remove a battery for 10-15 seconds to get into set up mode, use a laptop hooked to your home wifi network and navigate to the Aria Setup Page and just step through the dialog. I am with spectrum. But in my experience the important thing is that they all use 2.4GHz frequency. - edited Are you guys getting any error message during the setup process? 14:51, While I appreciate your response I believe this will not solve the problem, If there is any AP pumping out 802.11b signals it brings down the whole frequency range limiting all other AP's and networks within rage by overwhelming the frequency, It does allow you to connect a legacy device, but at the price of crushing high performing networks we are all increasingly dependent on especially with everyone now wireless and many services including gaming and video moved to the network. Thank you very much for your post. If you're not comfortable doing … Added my Fitbit Surge with it and bought an Apple Watch. Instead, purchase a brand new 802.11b router from Amazon for $20 — there are many there, some even cheaper — and use it specifically for older devices while allowing your existing WiFi to have peak speeds. I too was getting frustrated since moving internet suppliers. Join an existing conversation, or start a new thread to ask your question. Your watches work great, but this scale is practically an oversized paperweight until I can connect it to WiFi. Fitbit and Aria websites gave me no definitive answers, just re-itterated: "PRODUCT IS NOT RECOMMENDED FOR PREGNANT". @Cookie__Monster I'm so glad to hear that you managed to get your Aria scale connected. Computers, tablets, phones, and even my IoT gear didn’t give me any trouble whatsoever. Moderator edit: updated subject for clarity. 08:26 My guess about other people's issues in this thread is that their router's default wi-fi settings may have Airtime Fairness enabled, and the default Guest wi-fi network may not have that feature enabled. Is there a solution for this wifi connecting issue. Fitbit and Aria websites gave me no definitive answers, just re-itterated: "PRODUCT IS NOT RECOMMENDED FOR PREGNANT". ‎09-04-2019 Go to the Best Answer. Connect to the scale Wi-Fi. Join an existing conversation, or start a new thread to ask your question. We’re aware of the issue, but may not be able to provide a fix in the immediate future. 14:49 Tap Next and follow the on-screen instructions to reconnect your scale to your network. ...otherwise just add your oversized paperweight with mine. On your phone, go to Settings > Bluetooth > your device name > find an option to forget the device. Setting up the Aria requires being connected to Wi-Fi (not cellular) and switching the Wi-Fi networks on your device. I'm sorry to hear that your Aria scale is not connecting to your new router. Re-connect to your home network. This device uses a stone-age chipset of, 802.11b which requires bitrates of between 1 and 11Mbps and uses a different modulation scheme so anything using that scheme basically drags *EVERY* radio signal in your house and the surrounding area down to these bitrates and messes with every other network in range the same way, Disabling any new features in your network Wifi router should "fix" the "problem", So turn any high performing network into a slow dated network that crushes your network speeds nd those of every other network in radio range as well should solve your connectivity issues, ‎10-19-2019 If you are on Comcast for your internet check out this person's fix. - edited Aria 2 may assign your weigh-in to a guest when your measurements are similar to another user and the scale is unsure how to assign the weigh-in. I had tried resetting my router, reinstalling the scales on my phone, connecting via hotspot but in the end simply reinstalling the app worked! Is this a firmware issue or an issue with the synchronisation servers? Share Your Story. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. That would be silly and a waste. But this time after spending another hour, I figured out how to sync it with the trash. I’m having the exact same trouble - new router , scales won’t connect - actually their ‘wifi’ only shows up on about 1 in every 30 searches , and then it just instantly says ‘cant connect to Aria ****** ‘. 2.0.2.7066 / 2018-07-25 Mac; Mac 10.5; Windows 10; PC; Windows XP; Want to try out Fitbit.com before getting a device? Aria 1 only uses 802.11b and Aria 2 can use 802.11b, 802.11g, or 802.11n. Put scale into setup mode. Hi everyone! I tried connecting with my standard WiFi SSID and got WIFI ERR. Hoping to try again in a couple days when I have a proper network again. It will now be visible and set up completely on your PC and contain all the necessary WIFI dedtails. rely on Bluetooth Low Energy (BLE) to sync with your devices. 02:17 I'm sorry to hear about the difficulties you've experienced while trying to set up your Aria scales. The Fitbit Aria is about as easy to re-connect to a different wifi as it was for NASA to first send men to the moon. Follow along as I show you how to set up the Fitbit Aria 2 - Fitbit's new Wi-Fi smart scale with Bluetooth for easier setup. refuse to change setting on my router as then my CCTV , smart plugs , Alexa , smart bulbs and Sky Q mini box won’t work - and there’s NO WAY ON THIS EARTH I’m shelling out for an updated set of Fitbit scales ... oh , and just to add to this , I’ve now tried 11 times to post this but ‘ There was an error while attempting to post your message . FITBIT ARIA 2 WI-FI SMART SCALE :: Get info and inspiration to set and hit your goals with your Fitbit Aria 2 Wi-Fi Smart Scale. I have now spent an hour and a half trying to connect to my new wifi, and decided to look for solutions, just to read this... "We’re aware of the issue, but may not be able to provide a fix in the immediate future.". I also deleted and downloaded the app again and the scales synced perfectly. I read posts from 2015 to 2020.. tried everything but it did not work! On the other hand, Fitbit’s Smart Scales, the Aria and Aria 2, use Wi-Fi and connect directly to your network. I was in manufacturing for years, and if something like this ever got out of the door heads would roll. Added my Fitbit Surge with it and bought an Apple Watch. Well I give up and the scale has been deposited to my trash can. Fitbit devices will automatically sync accumulated data to the Fitbit app throughout the day. I suppose that I am supposed to go purchase a new overpriced Aria 2. So even though Fitbit says 802.11b only, I have a 802.11ac router which uses both 2.4GHz and 5GHz frequencies and it would connect to the 2G network (after the usual headache of trying for an hour). by ‎07-22-2020 Come on, Fitbit. Sync your health data easy-breezy with the built-in Bluetooth to get a clear summary of your weight, body fat, lean mass and BMI sent right to your smartphone. I love it, however, there is a certain amount of hassle when switching wireless routers. Most devices are easy enough to reconnect. ‎09-10-2019 For the amount of money spent on this flipping device you would think fitbit cared enough to come up with a better solution than a rediculous response. Creating your account is completely free, and takes about a minute. Unfortunately I cannot take it back to the store and return it because my extended warranty expired. ‎07-02-2018 With Airtime Fairness enabled, the Aria 2 scale is simply incapable of even seeing my wi-fi network... not sure why really but the behaviour is undisputable: as soon as I disable Airtime Fairness, my wi-fi network pops up in the Fitbit app scan results, and the scale connects instantly. Help! My Aria 2 can't even see WiFi networks. To set up and use your Fitbit products and services, you must install the Fitbit app on a compatible device running one of the following operating systems: Apple iOS 12.2 or higher; Android OS 7.0 or higher See additional tips for Android phones and tablets. Tap Wi-Fi Settings. Huh? Spent 2 hours trying to sync my Aria. Too bad so sad. You must provide a solution or give people their money back. And I’m telling everyone I know to go away with your crappy products. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. For certain Fitbit devices, you can only connect 1 device to the same account. I got a replacement scales and cannot get it through WiFi setup. This post was originally published on April 21st, 2018. I solved this problem after some experimentation. It’s a no-brainer but you must try this as your watch may not be connecting to the network you want to connect. Moderator edit: updated subject for clarity. Also worth noting that 802.11n defaults with 5GHz. The times I did get their WiFi connected I kept getting told that the page was not available to connect to my home broadband even though I had a very good signal strength.In the end I had to set the old router back up again , connect to that , make the scales forget the old broadband and then start again on the new router - luckily for me my previous supplier hasn’t cut their service off yet otherwise I don’t think I’d have ever been able to link my scales to the new router !So , all in all , 4 days worth of trying all configurations of router / channels / suppliers , and it appears that I’m ready to go - wouldn’t be quite so bad if I didn’t already know that due to a weeks worth of festivities I’ve put on weight. Fortunately I only bought it today so hopefully I can return it tomorrow. Aria WiFi would only show on about 1/30 scans and then by the time it had connected the scales had gone out of set up mode . 14:53 08:45 It's pity really... Airtime Fairness is supposed to be a neat feature that increases the overall performance of the wi-fi network, but I cannot use it because of the Fitbit Aria scale. Running with music makes you happy! - last edited on Explain that one genius. For some reason for me the connection and/or re-connection of my Fitbit Aria Scale to my Wi-Fi network always gives me a headache. 12:11 If other devices are also unable to connect to your Wi-Fi network, restart your router. Tried changing batteries, same thing, tried updating the WiFi Setup through the app, but that only works if the scale is sitting on the desk right next to my router, if it is moved more than 5 feet away it throws the WiFi Error message. I really appreciate your feedback and comments. My Aria 2 had been working for the last 6 months, now all of a sudden it decides it can't sync with the WiFi after weighing myself. i have been trying to set up my aria 2 scales to new router for days. Then I stepp Hasn't sync'd since moving and getting new xfi modem. Step 2. That would be silly and a waste. by Originally bought for my partner who is trying to put on more weight (fast metabolism and works out) and muscle mass. Kind of agreeing with this previous post from drnic1 stating the Aria 2 scale is probably using ancient hardware which kills your wi-fi... My fix was to disable the Airtime Fairness feature in the settings of my wi-fi access point (TP-Link EAP225 v3). I've read through several threads, but I haven't found a workable solution yet. Let me save you and everyone else on this forum some wasted efforts of resetting and going through technical support when their Aria scale stops connecting to the network, I'll bet that in the vast majority of these cases it will be because you have an updated network and you are dealing with a legacy device (the Aria weighing scales). Now my FitBit Aria scale won't connect to the wireless network anymore. When I try that, I get a little further, but it says "NO SYNC." @aprillordrake Welcome to our Fitbit forums! So even though Fitbit says 802.11b only, I have a 802.11ac router which uses both 2.4GHz and 5GHz frequencies and it would connect to the 2G network (after the usual headache of trying for an hour). Just checked and I dont believe I did, any synced weigh ins are definitely saved against your profile however I think my Aria saved a couple of weigh-ins whilst it wasnt syncing, and then sent them over the wifi when it finally reconnected. ‎01-02-2019 That being said, using a seperate (dedicated or not) wi-fi network just to accomodate the scale's lack of compatibility isn't necessarily a better solution performance-wise. Since you mentioned that your new router is an Xfi, please follow the workaround that is listed in this post. Anybody get the sneaking suspicion that this is a design flaw? What is my next step? So if you have two networks, make sure your scale AND the device you’re using to connect it (laptop, phone) are on the 2G network during setup. We’re aware of the issue, but may not be able to provide a fix in the immediate future. LiliyaFitbit, Hello there , I’ve eventually managed to get my scales onto the new router , after maybe more than 200 attempts! I'm sorry to hear that your Aria scale couldn't be connected to your WiFi. Fitbit's own troubleshooting documents seem to be less than helpful. Hope to see you in our Fitbit Community more often! The latest issue is the device just won't enter setup mode anymore. please get firmware update asap, this is ridiculous. I am an avid fitbit users and recently tried to reconnect my Aria Scale. it’s all new devices. ‎07-22-2020 Aria Wi-Fi Smart Scale Start here Don't have a mobile device available? I recently switched over to a Netgear Orbimesh WiFi system. I am beyond furious. P.s also tried taking batteries out for ten min, router is 8 feet in direct line of sight to router, there are other wireless devices on network which are working fine. Yes, what worked for me was pretty straight forward, I uninstalled the FitBid app on my iPhone, downloaded it again and then added the scale. Do you also not read the details before issuing proclamations to your clients? HelsD ... did you lose all your previous data if you delete the scale from your app? 802.11b which requires bitrates of between 1 and 11Mbps and uses a different modulation scheme so anything using that scheme, basically drags *EVERY* radio signal in your house and the surrounding area down to these bitrates and messes with every other network in range the same way, Changing from WPA to WPA-2 personal to WEP, Changing mode from 802.11 b/g/n mixed to g/n mixed to n only, My DHCP table shows it as having an IP and lease, praying to the various gods and minor dieties, asking my two year old for technical advice. EDIT: yes it is in 2.4 Ghz mode, I have both broadcasting mayby fitbit should put this on there instruction pages. Looks like I just wasted by money. For Fitbit Aria Air, if you saved a guest's weigh-in to your Fitbit account, you can delete the weight log. Our gen 1 Scale works, but the gen 2 doesn’t. From the Fitbit app dashboard, tap or click the Account icon > your watch tile. I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics. 04:05. Your answer ‘yes we know it doesn’t work but we don’t care’ seems typical of your rubbish customer service. Set the Aria 2 up on your mobile phone (I guess a tablet would work as well). I'm returning this piece of crap to bestbuy. MatthewFitbit. THere's no point in having an ISP deliver 100/100 Mbs service if all you get is 5/5 on your WiFi? You guys haveahave a good idea, but someone's dropping the ball. Because you “Do it for a living”? How dare you treat customers with contempt like this. Its seems that the issue is widespread and no on knows how to resolve it or its hit and miss at best. This post also includes more information about Comcast/Xfinity routers. You have to log on to you account online to be able to adjust your wifi settings to do this. Me too! Most wearable Fitbit devices (trackers, watches, etc.) FitBit support says "The Aria scale is compatible only with 802.11b and 802.11b/g/n". I understand how frustrating this can be for you guys. MatthewFitbit. To set up Fitbit Aria Air, Fitbit Charge 4, Fitbit Sense, Fitbit Versa 2, or Fitbit Versa 3, you must use a compatible iPhone, iPad, or Android phone. I've just spend 4 hours trying everything suggested in the setup guide and in blogs and nothing worked. ‎01-30-2020 As an Amazon Associate I earn from qualifying purchases. You absolute bastards. This is why we have multiple channels. I move every year, and every year I have to reconnect my WiFi devices. We'll be happy to help. I was able to solve my problem with it. by This info will be forwarded to our team since this helps us to keep improving. - last edited on Creating your account is completely free, and takes about a minute. I deleted Aria from my Fitbit app, then set it up like it was a new purchase. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over. Ok I'm an hour into trying to solve this myself. Go to the Best Answer. The only special skill required is being able to open wifi settings on your laptop to "confirm connection" to which wifi network you are on at any given time. I've searched web for a few hours and finally found the response on Reddit, I have to capitalize, since Fitbit didn't and this a very serious issue: "ARIA 2 SCALE USES MINOR ELECTRIC SHOCK TO MEASURE PERCENTAGE OF BODY FAT. Any other suggestions? This is ridiculous. So I read about simplifying your SSID, so I created a Guest WiFi that was super simple, only letters. This answer was from several weeks ago, and there is no fix? Any time I switch wireless routers, my two problem devices are always my wireless printer and my Fitbit Aria. 21:04 ‎10-19-2019 Kind of coincidental that my aria will no longer connect when fitbit has a new Aria 2 coming out soon. - last edited on Go back to the Fitbit app and try again to add a … ‎07-10-2018 Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. But in my experience the important thing is that they all use 2.4GHz frequency. But this time after spending another hour, I figured out how to sync it with the trash. Aria 1 only uses 802.11b and Aria 2 can use 802.11b, 802.11g, or 802.11n. Why won't my Fitbit device sync? Next stop Apple. If your WAP does not have a second configurable 2.4GHz radio, don’t put the Aria 2 — or any other device with a legacy WiFi adapter — on your existing network. Guys, i have the same issue, after more then 1 years of non problem working the scale started to be unable to sync with the wifi, i did all the procedure and i connected again to the wifi (and this work) but when i try to check my weight and the scale try to sync and error about connection to wifi appear. Tap on "Aria 2" Select "Wi-Fi Network" and follow the onscreen instructions If you're still unable to set up your Aria 2 let us know on which step you encounter an issue to complete the steps and if your get a message o n the scale or your computer/mobile device. Last sync date registered 11/4/18. I've searched web for a few hours and finally found the response on Reddit, I have to capitalize, since Fitbit didn't and this a very serious issue: "ARIA 2 SCALE USES MINOR ELECTRIC SHOCK TO MEASURE PERCENTAGE OF BODY FAT. For more information, see How do I add, edit, or delete Fitbit data and activities? If your WAP does not have a second configurable 2.4GHz radio, don’t put the Aria 2 — or any other device with a legacy WiFi adapter — on your existing network. Answered! Didn’t realize I needed this till I bought it. Remove your watch from the list of Bluetooth devices on your phone (known as "unpairing"). So the 'best answer; was to return to the shop and get a refund? If there are 2 or more Wi-Fi networks in range, choose the network your watch should connect to: In the Fitbit app, tap the Today tab > your profile picture > your watch tile. aprillordrake is correct. Edit: It's working now the only thing I did was change the signal from 802.11b/g/n to 802.11g/n don't know if that made a difference but not long after changing it worked. Specified an empty wifi channel for my neighbourhood. What gives?? Wait a moment for the list of networks to appear. I paid $200 for this scale and it’s a piece of **ahem**. Don't understand how Fitbit can be allowed to sell this product if it has this known problem. If you had bothered to read my post, you would know I have an Aria 2. On the Today tab , tap your profile picture > Aria 2. Please let me know the following details: Have you made changes to your network (router, router settings or WiFi password)? Shut down fitbit on the phone. These details will help me to proceed accordingly. tried your way , worked first time. I'm also sorry to hear that you decided to stop using your Surge as well. I recently replaced my NetGear R6000 with a Nighthawk X10. We’re “in the business” too, So do you have a fix? Personalize scale info. So I’ve decided to write up detailed instructions on how to connect or re-connect your Fitbit Aria Scale to your Wi-Fi. Is this some lame form of mansplaining? But actually I found out a couple hours later that my WiFi router is toast, leaving my with no WiFi network whatsoever, so it makes sense my Aria wouldn’t connect to it. So if you have a N router you need to change the router to use 2.4GHz. It also does not affect 5GHz devices. Tap Wi-Fi Network or Pair Scale to Different Network (depending on the device). don’t assume you know more than us. This is no longer an issue with newer devices. Get started. Can't connect my scales to my WiFi. Aria 2 connects directly to your home’s Wi-Fi network and supports the following network configurations: • Wireless 802.11b/g/n, 2.4 GHz standard • WEP / WPA / WPA2 personal security • Automatic (DHCP) IP setup (static IP configuration not supported) Aria 2 requires an 802.11b/g/n-compatible network to connect and sync your scale You can’t set up these devices on a Windows 10 device. Come on guys. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. This is as far as I get and I can't work out why it won't connect and there's seems to be nothing in support. After weighing in on Fitbit Aria or Fitbit Aria 2, the scale should display a progress bar, followed by a check mark, which indicates the new measurement synced successfully. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. It then connected on the first setup. Aria & Aria 2. The Fitbit app is compatible with most popular phones and tablets. The effect that you describe was an issue with older b/g/n first gen devices and has been largely or completely mitigated in newer devices. I'm giving up and looking for other options. My scale is no longer syncing or connecting to my wifi. Get a more complete picture of your health with Fitbit Aria Air™, an easy-to-use smart scale that displays your weight and syncs it to the Fitbit app where you can view BMI, track trends over time and more. My research, that if your router doesn't support 802.1b you are screwed. We understand that this isn't the resolution you were hoping for, but rest assured we are always working to improve our products. What is the make and model of your routers? Set my wifi to mixed (b/g/n) mode. With your scale and Wi-Fi router nearby, open the Fitbit app on your Bluetooth-enabled phone, tablet, or computer. I've spent countless hours attempting to resync this paperweight to my new wifi only for it to start "Thinking" or be unable to connect. I'm sorry about the connectivity issues you've had with your Aria scales. It’s currently holding down a pile of papers at the local dump. I move every year, and every year I have to reconnect my WiFi devices. Connected to an open wifi network. Tap the network name, then tap Connect. Thank you for posting the update here. The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. I really appreciate your feedback since this helps us to keep improving and don't hesitate to get back if you need further assistance. Which scale did you buy? No Amazon in my country so that won’t help. Download For Windows. ". If you still can't connect your watch to Wi-Fi, continue to step 2. Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here. 12:17 The fact that I am struggling with throwing it out makes me sick. Only the Fitbit Aria takes an hour EVERY time. Wait a moment for the list of Bluetooth devices on your phone ( I guess a tablet would as... 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Process then says ca n't connect to the same account there 's no point in having an ISP deliver Mbs. Unpairing '' ) have you made changes to your network on Bluetooth Low Energy ( BLE ) to it... To connect or re-connect your Fitbit Aria takes an hour into trying to solve my problem with it and customers. Overpriced Aria 2 need further assistance the business ” too, so do you not... Read the details before issuing proclamations to your Fitbit Aria scale could n't be connected to Wi-Fi not. For certain Fitbit devices, you can ’ t assume you know more us... And my Fitbit Surge with it and bought an Apple watch hassle when switching wireless routers down. Fact that I am an avid Fitbit users and recently tried to reconnect my Aria 2 an. Account is completely free, and tips to make the most of your time here ” too, do. Delete Fitbit data and activities your profile picture > Aria 2 up on your WiFi is ridiculous work as.! Can use 802.11b, 802.11g, or 802.11n Aria 1 only uses 802.11b and Aria websites gave me definitive. Most wearable Fitbit devices will automatically sync accumulated data to the same account please let me know the details! Replacement scales and can not get it through WiFi setup dare you treat customers with contempt like ever.

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